Our Commitment: At Metropolitan Prep Academy, we are dedicated to ensuring our services uphold the dignity, independence, integration, and equal opportunity for all individuals, including those with disabilities. In our continuous effort to improve accessibility, we adhere to the Accessibility for Ontarians with Disabilities Act, 2005, and its supporting regulations. We strive to provide equal access and benefits from the services offered by our school to everyone.

Communication: We will communicate with individuals with disabilities in ways that consider their specific needs.

Service Animals: Service animals are welcome to accompany individuals with disabilities in all areas open to the public, except where prohibited by law (e.g., food preparation areas). In such cases, we will explore alternative arrangements to provide the necessary service. The individual must maintain care and control of the service animal at all times. If a service animal’s presence poses a health or safety risk to others, we will consider available options before making any exclusions.

Support Persons: Support persons are permitted to assist individuals with disabilities in all areas of our school premises. If there is an admission fee for an event or activity, we will provide advance notice regarding any fees applicable to the support person.

Notice of Temporary Disruption: In the event of a temporary disruption to facilities or services used by individuals with disabilities, we will provide advance notice. This notice will include details about the reason for the disruption, its anticipated duration, and any alternative facilities or services available.

Notices will be posted on the school premises and website, through recorded telephone messages, or any other reasonable method. We will consider the needs of individuals with disabilities most affected by the disruption and ensure the information is communicated in an accessible manner.

Customer Service Training: Metropolitan Prep Academy will provide the necessary training to all applicable staff as required by the Act.

The training will cover:

• Interacting and communicating with persons with various types of disabilities
• Assisting persons with disabilities who use assistive devices, require service animals, or support persons
• Using equipment or devices available on school premises that may assist in service provision
• Addressing difficulties encountered by individuals with specific disabilities in accessing school services

Training will be conducted as soon as possible after staff assume their relevant duties. Ongoing training will also be provided in response to any changes in policies, practices, and procedures related to service provision for people with disabilities. We will maintain records of the training, including dates and the number of participants.

Feedback Process: We welcome feedback on how we provide services to individuals with disabilities. Feedback can be given in person, by phone, email, written correspondence, fax, or any other suitable method. For questions about this policy, please contact Human Resources at Metropolitan Prep Academy or email hr@metroprep.com. Upon receiving a complaint, the matter will be reviewed by the Director or designate, and a response will be provided to the complainant either verbally or in writing, as appropriate, along with any actions taken.